Customer Support Survey


 

Customer Technical Assistance Evaluation Form
 

At PNC Consulting Services Inc., we believe that Customer Satisfaction is the key to our success. We are constantly looking for ways to improve the quality of our products and services. What you think is critical to this process. We'd appreciate it if you would take just a few minutes to respond to the questions below. As a valued customer, how you rate our work is the most important information we can get. Please help us do the job you deserve - the best possible.
 

 

Case Number

 

Satisfied..............................Dissatisfied
 

Did the representative keep you up to date on the status of your case and aware of any issues?
 

1
 
2
 
3
 
4
 
5
 

Please rate our product knowledge and ability to assist you on this issue.
 

1
 
2
 
3
 
4
 
5
 

Please rate the turn around time of completion of this issue (based on its complexity).
 

1
 
2
 
3
 
4
 
5
 

How would you describe your level of satisfaction for the service that you received on this issue?
 

1
 
2
 
3
 
4
 
5
 

How can we serve you better in the future?

Comments - Please use the space below for any additional comments.

Would you recommend PNC Consulting Services Inc. to other corporations?
Yes    No  

Please provide us with the following information about yourself.
 

Name (required)

Title

Company

Phone

Email

 

May we reply to you personally about this survey?
Yes    No  

    

 

 

 

 

 

 

Copyright 2007 PNC Consulting Services Inc., Inc. All rights reserved.